Communication Technology for Patients and Referring Doctors
Sophrona’s technology reduces back and forth calls and faxes, enabling both patients and referring doctors to communicate with you when it is convenient for them.
Increased referral volumes
Fewer phone calls and faxes
Referral Portal for referring doctors
Sophrona’s Referral Portal is a comprehensive tool that makes communicating with your referring doctors more efficient. Inside the portal, referring doctors can schedule their patients online real-time, exchange chart notes, view test results, and receive secure messaging from your practice. Referral Portal allows referring doctors to stay connected from handoff to final outcome. Designed to bridge the gap between scheduling conflicts and opposing EMRs, Sophrona’s Referral Portal offers a universal interface that works for everyone so you can reduce unnecessary faxes and phone calls, grow your referrals and increase revenue. In addition to increased engagement, Referral Portal provides robust reporting that gives your practice visibility into the doctors who are actively referring and those you may need to reconnect with.
Patient Portal for patients
Patients can quickly and easily schedule appointments online with their doctor 24/7. Patients can view real-time appointment availability and book directly into the Allscripts schedule. You retain control of your schedule; define the categories, doctors, and locations for which this is available. Current appointments may be viewed, confirmed, cancelled, or rescheduled. Appointment reminders may be sent via email or text with additional prompts for patients to confirm or cancel.
Online Patient Registration
Using Online Patient Registration, there is no need to arrive early to fill out paperwork. Patients provide demographic and insurance information in advance of their appointment. Data flows seamlessly to Allscripts PM, saving time at check-in and reducing data entry. When patients arrive they are ready to be seated in the exam lane.
Online Bill Payment and Payment Plans
Patients increasingly owe a greater fraction of their bill. Make it easy for them to pay faster, earn credit card reward points, and self-enroll in a payment plan. Reduce your A/R and get paid faster.
Contact Lens Ordering
Ordering contact lenses online is efficient and effortless. After patients select their lens, upload insurance information, and provide payment, the order is automatically forwarded to your supplier. No need to have dedicated staff running a package center. Save time and reduce phone call volume with online contact lens ordering.
Branded Email – Reminders, Surveys & Marketing
Generic email messages don’t engage your patients. Eye doctors spend time and resources building their name in the community and the same practice should follow in the content your patient’s receive. Sophrona email communication for ophthalmology are brand-specific, HIPAA compliant, and never contain protected health information (PHI).